Welcome to Now Foods Store! We’re dedicated to supporting your health and wellness journey with premium supplements and reliable service. Below, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our support team.
Product Questions
What types of products do you offer?
We provide a wide range of health supplements, including amino acids (like BCAAs and EAAs), antioxidants, calcium and magnesium combinations, creatine, diet and energy products, digestive health solutions, essential oils, fat burners, fish oils, and children’s supplements. Our inventory caters to fitness enthusiasts, wellness seekers, and families looking for trusted brands like Allmax Nutrition and Garden of Life.
Are your products suitable for children?
Yes, we offer dedicated children’s supplements, including multivitamins, designed to support their growth and health. Always consult a healthcare professional before starting any new supplement regimen for your child.
Do you carry products for athletes?
Absolutely! Our selection includes BCAAs, creatine, protein supplements, and muscle-building stacks tailored for athletes and fitness enthusiasts to enhance performance and recovery.
Shipping and Delivery
Where do you ship to?
We ship globally, except for a few remote areas in Asia and select locations. Most customers worldwide can enjoy our services.
What are your shipping options?
We offer two convenient methods:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch. Ideal for urgent needs like fitness supplements.
- Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after dispatch. Perfect for stocking up on vitamins or antioxidants.
How long does order processing take?
We take 1-2 days to process orders to ensure accuracy and quality. This includes careful preparation of items like sports nutrition products or specialized formulas.
Why might delivery times vary?
Delivery can be affected by your location and customs processing. We work diligently to minimize delays and get your supplements to you as quickly as possible.
Returns and Refunds
What is your return policy?
If you’re not satisfied, you can return items within 15 days of receipt. We stand behind our product quality and aim to make the process hassle-free.
How do I initiate a return?
Please contact us at [email protected] with your order details, and we’ll guide you through the steps.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy checkout.
Is my payment information safe?
Yes, we use secure payment gateways to protect your data. Your privacy and security are our top priorities.
Account and Support
How can I contact customer service?
Reach us via email at [email protected]. We’re here to help with any questions or concerns.
Do you have a physical store?
Our operations are based online, but you can visit our company address at 4955 Boundary Street, Jacksonville, US 32202 for reference.
Need More Help? We’re your partner in health! Whether you’re a busy professional, an athlete, or a family focused on wellness, Now Foods Store is here to support you. Email us anytime at [email protected].
Thank you for trusting us with your health journey!