At Now Foods Store, we’re committed to your complete satisfaction with our health and wellness supplements. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange for eligible products.
Eligibility Requirements
- Product must be in original, unopened packaging
- Product must be in resalable condition
- Return request must be made within 15 days of delivery
- Original proof of purchase required
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Opened supplements (Amino Acid Complex, Amino Acids/BCAAs/EAAs, Antioxidants, etc.)
- Creams and Essential Oils (once opened or used)
- Energy Drinks/Gels/Shots (opened or partially consumed)
- Children’s Supplements (opened products)
- Any product with broken safety seals
Step-by-Step Return Process
Step 1: Submit Return Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Now Foods Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– Quantity: [Number of Items]
– Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Step 2: Receive Return Authorization
Within 1-2 business days, you’ll receive:
- Return Authorization Number
- Shipping instructions and return address
- Pre-paid shipping label (if applicable)
Step 3: Package and Ship
Please ensure:
- Products are securely packaged in original packaging
- Include the original packing slip or invoice
- Write the Return Authorization Number on the outside of the package
- Ship using the provided instructions
Step 4: Processing and Resolution
Once we receive your return:
- Inspection period: 3-5 business days
- Confirmation email sent upon approval
- Refund or exchange processed within 2 business days of approval
Refund Information
Refund Timeline
- Credit Card Payments: 5-10 business days to reflect on your statement
- PayPal Payments: 3-5 business days to return to your PayPal account
- JCB/MasterCard/Visa: 7-14 business days depending on your bank
What’s Refunded
- Full product price
- Applicable taxes
What’s Not Refunded
- Original shipping charges (unless due to our error)
- Return shipping costs (unless due to defective products)
Exchange Process
For product exchanges:
- Follow the same return process outlined above
- Specify the desired replacement product in your request
- We’ll ship the replacement once the return is received and inspected
- Exchanges ship with the same delivery options as original order
International Returns
As we serve customers globally (excluding some remote areas in Asia), please note:
- International return shipping costs are the customer’s responsibility
- Customs documentation may be required
- Processing times may be longer for international returns
Defective or Damaged Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Include photos of the damaged product and packaging
- We’ll arrange for expedited replacement at no cost to you
Contact Information
For returns and exchanges assistance:
- Email: [email protected]
- Response Time: 1-2 business days
- Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Our Commitment to Your Wellness Journey
At Now Foods Store, we understand that finding the right supplements is crucial for your health and wellness goals. Our returns policy is designed to give you peace of mind while you explore our premium selection of amino acids, antioxidants, vitamins, and fitness supplements. Thank you for trusting us with your wellness journey.