Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking information provided
  • Insurance: Included for all shipments

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking information provided

International Shipping

We ship globally to most countries, excluding some remote areas in Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

At Now Foods Store, we’re committed to your complete satisfaction with our premium health and wellness supplements. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for eligible products.

Eligibility Requirements

  • Product must be in original, unopened packaging
  • Product must be in resalable condition
  • Return request must be made within 15 days of delivery
  • Original proof of purchase required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged once opened:

  • Opened supplements: Amino Acid Complex, Amino Acids/BCAAs/EAAs, Antioxidants, BCAA/EAA, Calcium, Calcium-Magnesium Combinations, CoQ-10 (Ubiquinol/Ubiquinone), Creatine, Diet & Energy supplements, Digestive Health products, Diuretics, DMHA Enhanced products, Fat Burners, Fish Oils
  • Creams and Essential Oils (once opened or used)
  • Energy Drinks/Gels/Shots (opened or partially consumed)
  • Children’s Supplements and Children’s Multivitamins (opened products)
  • Any product with broken safety seals

Step-by-Step Return Process

Step 1: Submit Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Now Foods Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:
– Product Name: [Product Name] – Quantity: [Number of Items] – Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return Authorization Number
  • Shipping instructions and return address
  • Pre-paid shipping label (if applicable)

Step 3: Package and Ship

Please ensure:

  • Products are securely packaged in original packaging
  • Include the original packing slip or invoice
  • Write the Return Authorization Number on the outside of the package
  • Ship using the provided instructions

Step 4: Processing and Resolution

Once we receive your return:

  • Inspection period: 3-5 business days
  • Confirmation email sent upon approval
  • Refund or exchange processed within 2 business days of approval

Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days to reflect on your statement
  • PayPal Payments: 3-5 business days to return to your PayPal account
  • JCB/MasterCard/Visa: 7-14 business days depending on your bank

What’s Refunded

  • Full product price
  • Applicable taxes

What’s Not Refunded

  • Original shipping charges (unless due to our error)
  • Return shipping costs (unless due to defective products)

Exchange Process

For product exchanges:

  • Follow the same return process outlined above
  • Specify the desired replacement product in your request
  • We’ll ship the replacement once the return is received and inspected
  • Exchanges ship with the same delivery options as original order

Special Circumstances

International Returns

As we serve customers globally (excluding some remote areas in Asia), please note:

  • International return shipping costs are the customer’s responsibility
  • Customs documentation may be required
  • Processing times may be longer for international returns

Defective or Damaged Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged product and packaging
  • We’ll arrange for expedited replacement at no cost to you

Contact Information

For returns and exchanges assistance:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Company Address: 4955 Boundary Street, Jacksonville, US 32202

Our Commitment to Your Wellness Journey

At Now Foods Store, we understand that finding the right supplements is crucial for your health and wellness goals. Our shipping and returns policies are designed to give you peace of mind while you explore our premium selection of amino acids, antioxidants, vitamins, and fitness supplements.

Thank you for trusting us with your wellness journey.